{
  "source": "Hospital overview chart-data.json, saved topic reach and directional-statement aggregates",
  "period": "2019 to early June 2026",
  "labeled_reviews": 196183,
  "note": "Reach counts distinct listing-and-review keys. Negative share is negative / (positive + negative) statements. Examples are model-derived and await human validation; they do not estimate patient incidence.",
  "data": [
    {
      "group": "Staff interactions",
      "topic": "Clinical staff bedside manner and empathy",
      "label": "Clinical bedside manner",
      "reach": 41.702390115351484,
      "neg_share": 20.94984842844227,
      "directional_statements": 94015
    },
    {
      "group": "Staff interactions",
      "topic": "Front desk, reception and administrative staff conduct",
      "label": "Front-desk conduct",
      "reach": 25.260598522807786,
      "neg_share": 36.7505264324504,
      "directional_statements": 54138
    },
    {
      "group": "Staff interactions",
      "topic": "Nursing responsiveness and basic care needs",
      "label": "Nursing responsiveness",
      "reach": 11.844043571563285,
      "neg_share": 40.604687441964124,
      "directional_statements": 26923
    },
    {
      "group": "Cleanliness & protection",
      "topic": "Cleanliness and housekeeping",
      "label": "Cleanliness",
      "reach": 5.774200618809989,
      "neg_share": 36.0377358490566,
      "directional_statements": 12190
    },
    {
      "group": "Cleanliness & protection",
      "topic": "Infection control and health safety practices",
      "label": "Infection-control practices",
      "reach": 1.3589352798152745,
      "neg_share": 78.31782144088245,
      "directional_statements": 2901
    }
  ]
}