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"group_reviews": 92968, "reach_pct": 2.1910764994406677 }, { "grp": "1 listing", "sub_topic_label": "Food, parking and facility amenities", "mentions": 755, "group_reviews": 92968, "reach_pct": 0.8121073917907238 }, { "grp": "1 listing", "sub_topic_label": "Care coordination and referrals", "mentions": 123, "group_reviews": 92968, "reach_pct": 0.13230358833146888 }, { "grp": "2\u201310 listings", "sub_topic_label": "Discrimination and equitable treatment", "mentions": 24, "group_reviews": 13449, "reach_pct": 0.17845192951148786 }, { "grp": "2\u201310 listings", "sub_topic_label": "Patient safety and medical errors", "mentions": 38, "group_reviews": 13449, "reach_pct": 0.2825488883931891 } ], "filter_effect_on_topics": [ { "sub_topic_label": "Clinical staff bedside manner and empathy", "single_mentions": 63501, "repeat_mentions": 10017, "single_reach_pct": 41.584644702461645, "combined_reach_pct": 41.57011755525776, "single_rank": 1, "combined_rank": 1, "filter_change_pp": 0.014527147203885704, "relative_change_pct": 0.034946129715840435 }, { "sub_topic_label": "Wait times and timeliness of care", "single_mentions": 41367, "repeat_mentions": 5990, "single_reach_pct": 27.08984106402625, "combined_reach_pct": 26.77760626056668, "single_rank": 2, "combined_rank": 2, "filter_change_pp": 0.31223480345956744, "relative_change_pct": 1.166029556269077 }, { "sub_topic_label": "Front desk, reception and administrative staff conduct", "single_mentions": 38570, "repeat_mentions": 5711, "single_reach_pct": 25.258180913276096, "combined_reach_pct": 25.038308651818177, "single_rank": 3, "combined_rank": 3, "filter_change_pp": 0.21987226145791894, "relative_change_pct": 0.87814342620125 }, { "sub_topic_label": "Communication and information sharing", "single_mentions": 22086, "repeat_mentions": 3350, "single_reach_pct": 14.463370071314904, "combined_reach_pct": 14.382566312134937, "single_rank": 4, "combined_rank": 4, "filter_change_pp": 0.0808037591799664, "relative_change_pct": 0.5618173935467263 }, { "sub_topic_label": "Nursing responsiveness and basic care needs", "single_mentions": 18293, "repeat_mentions": 3035, "single_reach_pct": 11.979463402814613, "combined_reach_pct": 12.059733224768593, "single_rank": 5, "combined_rank": 5, "filter_change_pp": -0.08026982195397991, "relative_change_pct": -0.6656019702750982 }, { "sub_topic_label": "Clinical assessment and diagnostic accuracy", "single_mentions": 12155, "repeat_mentions": 2225, "single_reach_pct": 7.95989600728211, "combined_reach_pct": 8.131046688492702, "single_rank": 6, "combined_rank": 6, "filter_change_pp": -0.17115068121059274, "relative_change_pct": -2.1049034370053565 }, { "sub_topic_label": "Appointment scheduling and access", "single_mentions": 9298, "repeat_mentions": 1493, "single_reach_pct": 6.08894389763135, "combined_reach_pct": 6.101677664501026, "single_rank": 7, "combined_rank": 7, "filter_change_pp": -0.012733766869676089, "relative_change_pct": -0.20869288038206646 }, { "sub_topic_label": "Cleanliness and housekeeping", "single_mentions": 8712, "repeat_mentions": 1544, "single_reach_pct": 5.705192432368715, "combined_reach_pct": 5.7991665394423615, "single_rank": 8, "combined_rank": 8, "filter_change_pp": -0.09397410707364617, "relative_change_pct": -1.6204760879773294 }, { "sub_topic_label": "Facility condition, comfort and environment", "single_mentions": 7371, "repeat_mentions": 1409, "single_reach_pct": 4.82701715094006, "combined_reach_pct": 4.964575099093597, "single_rank": 9, "combined_rank": 9, "filter_change_pp": -0.13755794815353717, "relative_change_pct": -2.7707899549883286 }, { "sub_topic_label": "Billing, charges and collections", "single_mentions": 6958, "repeat_mentions": 1137, "single_reach_pct": 4.5565575005075205, "combined_reach_pct": 4.577247770747457, "single_rank": 10, "combined_rank": 10, "filter_change_pp": -0.020690270239936304, "relative_change_pct": -0.45202425728764206 }, { "sub_topic_label": "Patient safety and medical errors", "single_mentions": 5977, "repeat_mentions": 1231, "single_reach_pct": 3.9141339724825315, "combined_reach_pct": 4.075701288640849, "single_rank": 11, "combined_rank": 11, "filter_change_pp": -0.1615673161583171, "relative_change_pct": -3.9641599007417927 }, { "sub_topic_label": "Food, parking and facility amenities", "single_mentions": 5714, "repeat_mentions": 1309, "single_reach_pct": 3.74190421930152, "combined_reach_pct": 3.971094637919628, "single_rank": 13, "combined_rank": 12, "filter_change_pp": -0.22919041861810818, "relative_change_pct": -5.771467051668555 }, { "sub_topic_label": "Surgical and procedural care", "single_mentions": 5719, "repeat_mentions": 881, "single_reach_pct": 3.7451785492099043, "combined_reach_pct": 3.7319129446489456, "single_rank": 12, "combined_rank": 13, "filter_change_pp": 0.01326560456095871, "relative_change_pct": 0.3554639338513965 }, { "sub_topic_label": "Medication, prescriptions and pharmacy", "single_mentions": 5418, "repeat_mentions": 1005, "single_reach_pct": 3.5480638887251725, "combined_reach_pct": 3.6318298247697243, "single_rank": 14, "combined_rank": 14, "filter_change_pp": -0.08376593604455174, "relative_change_pct": -2.3064389050735046 }, { "sub_topic_label": "Pain management", "single_mentions": 5262, "repeat_mentions": 1044, "single_reach_pct": 3.445904795583584, "combined_reach_pct": 3.5656731862054922, "single_rank": 15, "combined_rank": 15, "filter_change_pp": -0.11976839062190825, "relative_change_pct": -3.358927876095197 }, { "sub_topic_label": "Staffing levels and operational capacity", "single_mentions": 4663, "repeat_mentions": 860, "single_reach_pct": 3.053640072559151, "combined_reach_pct": 3.122932605044868, "single_rank": 16, "combined_rank": 16, "filter_change_pp": -0.0692925324857172, "relative_change_pct": -2.2188289421865903 }, { "sub_topic_label": "Maternity and pediatric care", "single_mentions": 4410, "repeat_mentions": 573, "single_reach_pct": 2.8879589791949076, "combined_reach_pct": 2.817594273209954, "single_rank": 17, "combined_rank": 17, "filter_change_pp": 0.0703647059849537, "relative_change_pct": 2.497332801034924 }, { "sub_topic_label": "Diagnostic testing and imaging services", "single_mentions": 3858, "repeat_mentions": 637, "single_reach_pct": 2.526472957309287, "combined_reach_pct": 2.541658891848032, "single_rank": 18, "combined_rank": 18, "filter_change_pp": -0.015185934538744839, "relative_change_pct": -0.5974812193505374 }, { "sub_topic_label": "Care coordination and referrals", "single_mentions": 3730, "repeat_mentions": 702, "single_reach_pct": 2.44265011165465, "combined_reach_pct": 2.506036086467292, "single_rank": 19, "combined_rank": 19, "filter_change_pp": -0.06338597481264197, "relative_change_pct": -2.5293320856363155 }, { "sub_topic_label": "Discrimination and equitable treatment", "single_mentions": 3395, "repeat_mentions": 793, "single_reach_pct": 2.2232700077929053, "combined_reach_pct": 2.368068395786331, "single_rank": 20, "combined_rank": 20, "filter_change_pp": -0.1447983879934256, "relative_change_pct": -6.114620179513208 }, { "sub_topic_label": "Discharge process and aftercare planning", "single_mentions": 2847, "repeat_mentions": 507, "single_reach_pct": 1.8644034498339914, "combined_reach_pct": 1.8964903055079645, "single_rank": 21, "combined_rank": 21, "filter_change_pp": -0.03208685567397307, "relative_change_pct": -1.6919071814278985 }, { "sub_topic_label": "Medical records and administrative documentation", "single_mentions": 2441, "repeat_mentions": 477, "single_reach_pct": 1.5985278612731906, "combined_reach_pct": 1.649957874619034, "single_rank": 23, "combined_rank": 22, "filter_change_pp": -0.051430013345843406, "relative_change_pct": -3.11705008576163 }, { "sub_topic_label": "Visitor access, security, and property safety", "single_mentions": 2480, "repeat_mentions": 428, "single_reach_pct": 1.6240676345585876, "combined_reach_pct": 1.6443034610665355, "single_rank": 22, "combined_rank": 23, "filter_change_pp": -0.020235826507947863, "relative_change_pct": -1.230662525931947 }, { "sub_topic_label": "Rehabilitation and long-term care / therapy services", "single_mentions": 2297, "repeat_mentions": 352, "single_reach_pct": 1.504227159911724, "combined_reach_pct": 1.497854150056827, "single_rank": 24, "combined_rank": 24, "filter_change_pp": 0.006373009854897083, "relative_change_pct": 0.4254759954201992 }, { "sub_topic_label": "Infection control and health safety practices", "single_mentions": 2039, "repeat_mentions": 414, "single_reach_pct": 1.3352717366390967, "combined_reach_pct": 1.3870276444278582, "single_rank": 25, "combined_rank": 25, "filter_change_pp": -0.05175590778876149, "relative_change_pct": -3.7314258296640146 }, { "sub_topic_label": "Behavioral health and psychiatric care", "single_mentions": 1993, "repeat_mentions": 411, "single_reach_pct": 1.3051479014819618, "combined_reach_pct": 1.3593210180206161, "single_rank": 27, "combined_rank": 26, "filter_change_pp": -0.05417311653865431, "relative_change_pct": -3.9853070628996012 }, { "sub_topic_label": "Insurance coverage, denials and network issues", "single_mentions": 2028, "repeat_mentions": 359, "single_reach_pct": 1.3280682108406514, "combined_reach_pct": 1.3497085149813686, "single_rank": 26, "combined_rank": 27, "filter_change_pp": -0.02164030414071716, "relative_change_pct": -1.603331674988795 }, { "sub_topic_label": "Privacy and confidentiality", "single_mentions": 1783, "repeat_mentions": 375, "single_reach_pct": 1.1676260453298233, "combined_reach_pct": 1.2202224446291554, "single_rank": 28, "combined_rank": 28, "filter_change_pp": -0.05259639929933213, "relative_change_pct": -4.31039434906616 }, { "sub_topic_label": "Accessibility and accommodations", "single_mentions": 1386, "repeat_mentions": 330, "single_reach_pct": 0.9076442506041138, "combined_reach_pct": 0.9702973656087259, "single_rank": 29, "combined_rank": 29, "filter_change_pp": -0.06265311500461213, "relative_change_pct": -6.457104515099454 } ], "topic_rank_summary": { "spearman": 0.9985221674876845, "same_top_five": true, "largest_rank_movement": 1 }, "local_shift_mechanics": [ { "single_volume_band": "30\u201399", "listings": 2024, "median_repeat_share_pct": 13.660287081339712, "median_absolute_group_gap": 0.4282496782496785, "median_absolute_shift": 0.05250626566416061, "large_shift_count": 516 }, { "single_volume_band": "100\u2013499", "listings": 3077, "median_repeat_share_pct": 11.297071129707113, "median_absolute_group_gap": 0.26619154788697186, "median_absolute_shift": 0.02731373204143006, "large_shift_count": 155 }, { "single_volume_band": "500+", "listings": 1123, "median_repeat_share_pct": 9.18918918918919, "median_absolute_group_gap": 0.2127659574468086, "median_absolute_shift": 0.017962628089209787, "large_shift_count": 3 } ], "text_detail": [ { "grp": "2\u201310 listings", "reviews": 24150, "median_characters": 265.0, "mean_characters": 418.8568115942029, "mean_topics_per_review": 2.012380952380952 }, { "grp": "1 listing", "reviews": 152703, "median_characters": 229.0, "mean_characters": 366.1642665828438, "mean_topics_per_review": 1.9367726894691002 } ], "common_length_weights": [ { "sub_topic_label": "Care coordination and referrals", "grp": "1 listing", "common_length_reach_pct": 2.4729655338973258 }, { "sub_topic_label": "Discrimination and equitable treatment", "grp": "2\u201310 listings", "common_length_reach_pct": 3.0390376816356977 }, { "sub_topic_label": "Food, parking and facility amenities", "grp": "1 listing", "common_length_reach_pct": 3.7649605262130152 }, { "sub_topic_label": "Patient safety and medical errors", "grp": "1 listing", "common_length_reach_pct": 3.978834775306274 }, { "sub_topic_label": "Wait times and timeliness of care", "grp": "1 listing", "common_length_reach_pct": 27.108398980723656 }, { "sub_topic_label": "Accessibility and accommodations", "grp": "1 listing", "common_length_reach_pct": 0.916349639808507 }, { "sub_topic_label": "Food, parking and facility amenities", "grp": "2\u201310 listings", "common_length_reach_pct": 5.282874865624372 }, { "sub_topic_label": "Care coordination and referrals", "grp": "2\u201310 listings", "common_length_reach_pct": 2.7185337184867184 }, { "sub_topic_label": "Patient safety and medical errors", "grp": "2\u201310 listings", "common_length_reach_pct": 4.643274245494865 }, { "sub_topic_label": "Discrimination and equitable treatment", "grp": "1 listing", "common_length_reach_pct": 2.255607000588583 }, { "sub_topic_label": "Wait times and timeliness of care", "grp": "2\u201310 listings", "common_length_reach_pct": 24.598158115020293 }, { "sub_topic_label": "Accessibility and accommodations", "grp": "2\u201310 listings", "common_length_reach_pct": 1.3125274031989163 } ], "definitions": { "standardization": "Both groups receive identical listing weights across all 7,776 shared listings. Common-volume weights use combined labeled review counts; equal-listing weights weight each listing equally. Neither adjusts for service, date, rating, or contributor differences within a listing.", "rating_strata": "Separate 1\u20132, 3, and 4\u20135 star bands within the same shared-listing topic sample; topics may have any sentiment.", "local_shift": "Single-profile mean minus single-plus-2\u201310 mean at listings with at least 30 single-profile text reviews; 11+ excluded." }, "queries": { "setting_comparison": "SELECT p.place_category,\n count(*) AS text_reviews,\n count(*) FILTER(WHERE t.grp='2\u201310 listings')::DOUBLE/count(*)*100 AS repeat_share_pct,\n avg(t.rating) FILTER(WHERE t.grp='1 listing') AS single_mean,\n avg(t.rating) FILTER(WHERE t.grp='2\u201310 listings') AS repeat_mean\n FROM text_reviews t JOIN places p USING(place_id)\n GROUP BY 1 HAVING count(*)>=20000 ORDER BY repeat_share_pct DESC", "rating_strata": "WITH rt AS (\n SELECT *, CASE WHEN rating<=2 THEN '1\u20132 stars' WHEN rating>=4 THEN '4\u20135 stars'\n ELSE '3 stars' END AS band FROM review_topics),\n denom AS (SELECT band,grp,count(DISTINCT(place_id,review_id)) AS n\n FROM rt GROUP BY 1,2),\n counts AS (SELECT band,grp,sub_topic_label,count(*) AS mentions FROM rt GROUP BY 1,2,3)\n SELECT c.*,d.n AS group_reviews,c.mentions::DOUBLE/d.n*100 AS reach_pct\n FROM counts c JOIN denom d USING(band,grp)", "same_listing_weights": "WITH topics AS (SELECT DISTINCT sub_topic_label FROM base),\n counts AS (SELECT place_id,grp,sub_topic_label,count(*) AS mentions\n FROM review_topics GROUP BY 1,2,3),\n weights AS (SELECT place_id,sum(n) AS both_n FROM den GROUP BY 1),\n cells AS (SELECT d.place_id,d.grp,t.sub_topic_label,d.n,\n coalesce(c.mentions,0) AS mentions,w.both_n\n FROM den d CROSS JOIN topics t LEFT JOIN counts c USING(place_id,grp,sub_topic_label)\n JOIN weights w USING(place_id))\n SELECT sub_topic_label,grp,sum(mentions)::DOUBLE/sum(n)*100 AS pooled_reach_pct,\n avg(mentions::DOUBLE/n)*100 AS equal_listing_reach_pct,\n sum(mentions::DOUBLE/n*both_n)/sum(both_n)*100 AS common_volume_weight_reach_pct\n FROM cells GROUP BY 1,2", "negative_topics_in_high_ratings": "WITH den AS (\n SELECT grp,count(DISTINCT(place_id,review_id)) AS n FROM base WHERE rating>=4 GROUP BY 1),\n neg AS (SELECT grp,sub_topic_label,count(DISTINCT(place_id,review_id)) AS mentions\n FROM base WHERE rating>=4 AND sentiment='negative' GROUP BY 1,2)\n SELECT neg.*,den.n AS group_reviews,mentions::DOUBLE/den.n*100 AS reach_pct\n FROM neg JOIN den USING(grp)", "filter_effect_on_topic_picture": "WITH counts AS (\n SELECT sub_topic_label,\n count(*) FILTER(WHERE grp='1 listing') AS single_mentions,\n count(*) FILTER(WHERE grp='2\u201310 listings') AS repeat_mentions\n FROM review_topics GROUP BY 1),\n n AS (SELECT sum(n) FILTER(WHERE grp='1 listing') AS single_n,\n sum(n) AS both_n FROM den)\n SELECT c.*, single_mentions::DOUBLE/single_n*100 AS single_reach_pct,\n (single_mentions+repeat_mentions)::DOUBLE/both_n*100 AS combined_reach_pct\n FROM counts c CROSS JOIN n", "local_shift_mechanics": "WITH per_place AS (\n SELECT place_id,\n count(*) FILTER(WHERE grp='1 listing') AS n_single,\n count(*) FILTER(WHERE grp='2\u201310 listings') AS n_repeat,\n avg(rating) FILTER(WHERE grp='1 listing') AS single_mean,\n avg(rating) FILTER(WHERE grp='2\u201310 listings') AS repeat_mean\n FROM text_reviews GROUP BY 1),\n s AS (SELECT *, n_repeat::DOUBLE/(n_single+n_repeat) AS repeat_share,\n single_mean - coalesce(repeat_mean,single_mean) AS group_gap,\n single_mean-(single_mean*n_single+coalesce(repeat_mean,0)*n_repeat)/(n_single+n_repeat) AS shift\n FROM per_place WHERE n_single>=30)\n SELECT * FROM s", "text_detail_in_topic_sample": "WITH unique_reviews AS (\n SELECT place_id,review_id,grp,count(DISTINCT sub_topic_label) AS n_topics\n FROM base GROUP BY 1,2,3)\n SELECT u.grp,count(*) AS reviews,median(r.text_len) AS median_characters,\n avg(r.text_len) AS mean_characters,avg(u.n_topics) AS mean_topics_per_review\n FROM unique_reviews u JOIN reviews r USING(place_id,review_id)\n GROUP BY u.grp", "topic_reach_with_common_text_length_mix": "WITH rt AS (\n SELECT t.*,CASE WHEN r.text_len<100 THEN '15\u201399'\n WHEN r.text_len<300 THEN '100\u2013299' WHEN r.text_len<1000 THEN '300\u2013999'\n ELSE '1000+' END AS length_band\n FROM review_topics t JOIN reviews r USING(place_id,review_id)),\n den AS (SELECT length_band,grp,count(DISTINCT(place_id,review_id)) AS n\n FROM rt GROUP BY 1,2),\n counts AS (SELECT length_band,grp,sub_topic_label,count(*) AS mentions\n FROM rt GROUP BY 1,2,3),\n weights AS (SELECT length_band,sum(n) AS both_n FROM den GROUP BY 1)\n SELECT c.sub_topic_label,c.grp,\n sum(c.mentions::DOUBLE/d.n*w.both_n)/sum(w.both_n)*100 AS common_length_reach_pct\n FROM counts c JOIN den d USING(length_band,grp) JOIN weights w USING(length_band)\n GROUP BY 1,2" } }, "sources": { "reviews": "reviews.parquet", "places": "places.parquet", "labels": "topic-labeling-hospitals-usa-deepseek-v4-flash-b25-combined/review_topic_labels.parquet", "original_charts": "chart-data.json" }, "definitions": { "national": "All eligible text contributions versus single-listing profiles only; all three profile groups enter the baseline.", "listing_sensitivity": "Single-profile mean minus single-plus-2\u201310-profile mean; 11+ excluded; at least 30 single-profile text contributions.", "topic_reach": "Distinct listing-plus-review keys mentioning a topic, divided by all labeled keys in that contributor group at shared listings.", "topic_coverage": "Repeat-profile keys mentioning a topic, divided by all single- and repeat-profile keys mentioning that topic." }, "note": "Self-selected public feedback; contributor profiles do not identify patients or visits. Topic labels await human validation. Descriptive pooled comparisons do not estimate intervention effects." }