Analyses

Practical analyses of consumers, brands, and markets: applying data and methods to real questions.

  1. Oct 15, 202610 min read

    Make the Next Step Clear

    What one U.S. hospital’s communication strengths teach us about making care understandable.

    U.S. hospitals · patient experience

  2. Jul 25, 202618 min read

    Which Experiences Are Linked to Lower Hospital Ratings?

    What the ratings of U.S. hospitals reveal about access, financial experiences and the concerns that need closer attention.

    U.S. hospitals · rating drivers

  3. Jul 15, 202619 min read

    How Problems Connect in Patient Feedback

    What linked concerns in reviews of U.S. hospitals reveal about financial processes, delays and the context a hospital needs for follow-up.

    U.S. hospitals · co-occurrence

  4. Jul 14, 202616 min read

    Whose Voices Shape Hospital Ratings

    What contributor patterns reveal about experiences in U.S. hospitals and how to interpret the ratings.

    U.S. hospitals · reviewer composition

  5. Jul 13, 202616 min read

    Patient Experience Through Hospital Reviews

    What people value in U.S. hospitals, where friction persists, and how hospital teams can set priorities.

    U.S. hospitals · topic labeling

  6. Jul 12, 202612 min read

    Building a Topic Framework for Hospital Reviews

    How thousands of candidate names from reviews of U.S. hospitals became 29 topics, and why the boundaries between them matter.

    U.S. hospitals · topic discovery

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